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We at Performance Air Service, Inc. would like you to know that our
service department has adopted the "Flat Rate" method of pricing
service work. It is nationally recognized, and was developed to make
sure that you, Our Customer could feel in control of a service call
from beginning to end. For many years, those in our business have
used the "Time & Material" method of pricing service work. They would tell you that there would be some basic charge for the initial on-site period (usually one-half
hour) and then $xx.xx dollars per hour plus materials from that point on. One problem with
the "Time & Material" method is that some customers are in the unfortunate position of
paying more for a given service task than others because the technician on the job is very
good, but slower than others. Sometimes poor weather conditions slow down a job, causing
you to pay a higher final cost. Or maybe a part needed for your system is not on the truck,
and you pay for the time it takes to obtain it. |
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In the past, we had no better way to price service work. But developments
in our industry now make it possible to offer you a better choice:
Customer Assurance Pricing. A nationally respected
organization has accumulated data on the proper time to complete thousands
of service tasks. This time is based on a fully trained and qualified
technician with the latest diagnostic tools arriving at your home. |
| We will now give you a firm price for the trip and thorough diagnosis
of your system, which we call our "diagnostic charge", first. Then,
once we discover the problem, we will give you a firm up-front price
to repair it. This price will include everything all labor, parts,
miscellaneous materials, and parts acquisition time, if any. Using
this quoted service pricing method there are no longer any big
surprises at the end of the job. After all, it is just as discouraging for us as for you when the
repair bill grows so large that you might have considered replacing your old equipment before
spending so much to fix it. With Flat Rate Pricing, you can be in control of the service cost
every step of the way. |
The bottom line is that Performance Air Service, Inc. only installs
the highest quality original equipment manufacturer parts or
superior quality replacement parts that we know are going to last.
Please let us know your comments concerning Flat Rate Pricing and
any other areas in which we can be of service. No matter how small
the displeasure or how minor the irritation; we want to know when
you are not happy with our service. Your satisfaction is our highest priority.
Thank you for considering Performance Air Service, Inc. as your professional and reliable heating and air conditioning contractor. |
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